Delete your DARSMS account and data.
This page explains how to delete an account you created in the DARSMS app (Android and iPhone) or on darsms.co.tz, what we delete, and what we must keep.
Fastest way: in the app
Open the DARSMS app and log in.
Tap More, then Profile.
Tap Delete account.
Tap Request deletion.
No app? Use the email or phone options below.
1. How to request deletion
Use any one of these options:
- In the DARSMS app (Android or iPhone): open More → Profile → Delete account, add a reason if you like, and tap Request deletion.
- By email: write to support@darsms.co.tz from the email address on your account, with the subject "Delete my account". Include your account phone number and business name.
- By phone or WhatsApp: call or message +255 741 801 144 and ask us to delete your account.
To protect you, we confirm the request with the account owner by phone, email or a one-time code before deleting anything. Only the account owner can delete a business account; team members can ask the owner to remove them.
2. When it happens
- We confirm your request within 2 business days.
- Your account and personal data are deleted within 30 days of confirmation.
- You are signed out on all devices, and your login, API keys and Google sign-in link stop working.
- We send you a final confirmation by email or SMS when the deletion is complete.
3. What we delete
- Your profile and login details: name, email address, phone number, password and linked Google account;
- Your business profile and team members' accounts;
- Contacts, groups and uploaded contact lists;
- Message templates, scheduled and recurring messages, message content and delivery logs;
- API keys, app notification tokens and app settings;
- Sender ID requests and the business documents you uploaded for them.
4. What we keep, and for how long
- Invoices, payment and refund records: 5 years, as required by Tanzanian tax law, then deleted;
- Sender ID registration records already submitted to mobile network operators: for as long as TCRA or the operators require;
- Unsubscribe records made by message recipients: kept so their opt-outs keep working, without your account details;
- Security and fraud-prevention logs: up to 12 months;
- Encrypted backups: deleted data drops out of our backups within 30 days.
We do not use retained records for marketing, and we delete them at the end of the period above.
5. Unused SMS credits
- SMS credits bought in the last 7 days can be refunded under our Refund Policy. Ask for the refund before your account is deleted.
- Other unused credits are lost when the account is deleted and cannot be moved to another account.
6. Deleting some data without closing your account
- You can delete contacts, groups, templates, schedules and API keys yourself at any time in the app or on the website.
- To delete other data, such as message history, while keeping your account, email support@darsms.co.tz. We reply within 2 business days.
Account deletion is permanent. If you only want to stop marketing messages from DARSMS, turn them off in Profile instead.
Who handles your request
DARSMS, Mwenge, Cocacola Road, Dar es Salaam, Tanzania.
Email: support@darsms.co.tz
Phone: +255 741 801 144
Also see the Privacy Policy and Refund Policy.